Rescue Mission Alliance of Syracue Inc PROGRAM MANAGER in Syracuse, New York

The Rescue Mission is seeking a Program Manager to manage processes and provides direct leadership and guidance to the Emergency Services staff. This individual will be responsible for ensuring that it is operational and staffed 365 days per year with customer service at the highest level towards all clients. The Programs Manager operates with a broad understanding of the varied needs of the client populations, ensures that the program is staffed and that the environment is safe and supportive for all individuals.

Duties & Responsibilities include:

  • Direct supervision of Client Care Specialists and Shift Leaders. Responsible for providing coaching and counseling to the Client Care Specialists to develop their leadership skills in their daily responsibilities of managing and directing employees.

  • Ensure that all programs are fully staffed, by developing and maintaining a work schedule that meets the requirements of OTDA for the Emergency Shelter and Day Center. Weekend, evening, and on call hours are necessary.

  • Ensures the quality of client services by monitoring performance measures, maintaining standards or excellence, implementing “best practices” coaching and monitoring, training and evaluating job results.

  • Cultivates an atmosphere of cooperation and caring consistent with the values of Hospitality Services. Fosters a team approach by building rapport, problem solving and networking with other programs and department at the Rescue Mission and within the local community.

  • Maintains compliance with regulatory guidelines for all contract policies, regulations and requirements. Ensures the integrity of billing and census records and confirmation processes.

  • Models the employee-client boundaries at all times.

Education & Experience Requirements:

  • Bachelor’s Degree in human services, health services or related field or equivalent work experience required.

Previous Experience Requirements

  • Two years staff management/supervisory experience preferred.

  • Prior experience working with homeless, addicted and/or mentally disabled clients desired.

Additional Requirements:

  • Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required

  • Valid NYS Driver’s License in compliance with company driving criteria

  • Ability to maintain a calm professional presence at all times while handling daily stress from working with individuals with complex issues

  • Ability to communicate effectively, manages time well with ability to multi task.

This position is a chance to be part of a team that makes a difference every day. Our Mission and Values can be seen in our day to day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!