Whole Foods Market Store Support Dept. - Customer Service Desk in New York, New York
Job DescriptionProvide support as a member of the Front End team by performing all guest service functions according to established procedures, holding a lasting impression on our customer’s shopping experience. In addition, work to maintain attractive Customer Service displays and support the regional Customer Service vision. Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and Team Members.Responsibilities
Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service.
Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
Assist supervisors in controlling customer flow and backed up lines; ensure that guest's waiting time is within established regional limits.
Follow proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.
Maintain accurate department signage and pricing.
Package, weigh, and price all merchandise.
Maintain back stock in good order.
Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
Operate and sanitize all equipment in a safe and proper manner.
Support global, regional, and store programs.
Answer department telephone calls and pages quickly and with excellent phone etiquette.
Knowledge, Skills, & Abilities
Excellent communication skills and willingness to work as part of a team
Ability to deliver information in a clear and respectable manner to fellow team members and customers
Able to answer customer questions in a clear and service-oriented manner
Ability to follow instructions and procedures
Ability to learn about natural and organic foods and products
Effective time management skills
Strong work ethic and integrity
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to work in a fast-paced environment, with a sense of urgency
Desired Work Experiences
Previous Front End or Customer Service experience preferred
Customer Service Focus
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.
Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we’re all about. Oh yeah, we’re a mission-driven company too.
Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.
Learn more about careers at Whole Foods Market here!