Kforce Desktop Support Specialist in New York, New York

Kforce is working with a global based firm located in New York, New York (NY) to find a Desktop Support Specialist.Overview:A prominent privately owned real estate investment firm is fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing, and sales. Reporting to the Manager, Desktop and Executive Support, the Desktop Support Specialist will provide day-to-day and advanced technical support for executives in a 24/7/365 environment. Aside from their comprehensive benefits, you'll also be eligible for OT.Desktop Support Specialist Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

  • Provide on-site coverage during normal business hours as well as on-call support which could occur before/after normal working hours

  • Provide, set up and fully support, desktop, mobile, telecom, network, and video conferencing systems hardware and software

  • Proactively identify, document, and implement procedures to limit downtime, maintain a stable technology environment for key company executives

  • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner

  • Full ownership of computing environment, including functionality, information security and availability of hardware/software upgrades for Executives

  • End-to-End ownership of related incidents even through escalation to external vendors or other internal resources

  • Maintain knowledge base of relevant hardware and software applications

  • Set high standards of performance for self-assuming responsibility and accountability for successfully completing assignments or tasks

  • Bachelor's degree in Computer Science or Information Systems or equivalent work experience

  • 5 years of progressive IT experience

  • 2 years working in a Desktop support capacity

  • Exemplary attendance and punctuality

  • Advanced knowledge of MS Office suite, Active Directory, Office 365, Windows 10

  • Working knowledge of and ability to troubleshoot Networks, Telecom, video conferencing, and presentation equipment

  • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner

  • Ability to travel, sometimes on short notice and occasionally out of state

  • Proactive mindset focusing on preventing rather than fixing

  • Proper business-formal attire and personal presentation

  • Ability to clearly and accurately communicate (written and verbal)

  • Demonstrated proficiency in typing and grammar

  • Knowledge of relevant software computer applications and equipment

  • Knowledge of customer service principles and practices

  • Willingness to co-operate with others and work to the greater good

  • Able to provide regular status reports and upgrades

  • One of the following certifications preferred: MCSE, MCSA, MCDST, CCNA, CCNP

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:YearsMinimum Compensation:50000.00Maximum Compensation:70000.00