Columbia University Assistant Director, Information Technology in New York, New York

Position Information

Job Title

Assistant Director, Information Technology

Job Code Title

Job Requisition Number



4602- SPS School of Professional Studies



Job Type

Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week


Job Family

General Administration

Salary Grade


Salary Range

Commensurate with experience

Advertised Summary Job Description

Works closely with all members of SPS to provide secure and reliable technical support and training for all current and future technology infrastructures.


  • Works closely with Executive Director of Business Services on the oversight of the general operation of the computers, printers and software used by the School of Professional Studies. Ensures high level of technology support for all SPS administrators and full-time faculty including but not limited to: troubleshooting and responding to all requests for assistance with local and network equipment, setting up new workstations, performing predefined maintenance on hardware/software, and providing training to SPS users on hardware, software, and/or IT processes. Manages ticket tracking and completion/assignment of all requests made to SPSTech.

  • Under the direction of the Executive Director, the Manager will create and maintain a policies and procedures manual for all critical IT functions. Provides detailed quarterly reports regarding the current operation of each technological tool used by each user. Works closely with General Studies and Instructional Support teams on issues related to the classrooms, room support, and technology and is main point of contact for CUIT. Researches tools and software to support business end users.

  • Collaborates with Executive Director, on budget for IT. Researches and creates quotes for new equipment and software for other departments as required.

  • Cross-train in enterprise software systems to provide: troubleshooting support, training and documentation, and system change and administration.

  • Performs other duties as assigned or requested.

Supervisory duties

  • Oversee IT staff members

  • Provides job training and orientation

  • Manages problems that arise

  • Coordinates the work of all direct reports

  • Has frequent meetings with staff to discuss goals and performance

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant

-Bachelor's degree or equivalent required.

-Three years related work experience required.

  • Must be computer literate with desktop hardware and/or software installation skills. User level experience with mail programs, internet, network applications, Must have a strong service oriented attitude and excellent interpersonal skills. Must be well organized. Ability to work well under pressure, and the ability to work as a member of a team.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant

Special Instructions

Preferred Qualifications

Essential Functions

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with:

HIPAA Compliance training required

No Response

Participation in Medical Surveillance required

No Response

What type of posting? Is this a waiver request?

Standard Posting

Requisition Open Date


Requisition Close Date

Open Until Filled

Quick Link

EEO Statement

Columbia University is an Equal Opportunity/Affirmative Action employer.

Local Hiring

Columbia University is committed to the hiring of qualified local residents.

This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.

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