JetBlue Airways Manager Wellness in Long Island City, New York

Position Title: Manager Wellness

Position Summary:

The Manager Wellness is responsible for the oversight and evolution of health and wellness strategic vision that incorporates physical, financial, emotional, and social support for Crewmembers and their families. The Manager will have direct responsibility for managing a team of health and wellness resources and will provide collaboration and integration support to key stakeholders to achieve agreed upon health management and wellness initiatives and outcomes. The Manager will also be responsible for Health improvement, lifestyle risk management, health management, condition management, and strategic integration with other health and welfare benefits.

Essential Responsibilities:

  • Oversee stakeholders to organize resources and develop plans for executing programs for Health & Wellness including health improvement, condition management and Crewmember engagement

  • Drive improvement of design processes, design documentation, project planning and generate design briefs to facilitate continuous improvement

  • Utilize data to partner with internal stakeholders and Business Partners to refine program strategy

  • Accountability for all health management and wellness programs to include health improvement, condition management and Crewmember engagement

  • Partner internally and with Business Partners to ensure integration of all health and wellness programs to include plan design

  • Design and implement programs and projects to facilitate continuous improvement

  • Lead company engagement program to assure alignment and appropriate sponsorship on an ongoing basis

  • Oversee communication strategy and implementation programs by partnering with internal communications and communications Business Partner for oversight and rollout

  • Oversee plan design changes

  • Manage relationships, including sourcing and performance for all Health and Welfare Business Partners

  • Lead health and productivity strategic meetings

  • Manage programs to operating plan

  • Consult with workgroups on initiatives to drive cost, quality and customer service

  • Directs data, evaluation, and research to support best practices that address organization needs

  • Establish Business Partner performance management programs and measure and monitor results

  • Lead continuous improvement projects for Business Partners and direct reports

  • Monitor and measure results, including development of business operations and productivity metrics

  • Key point of contact for escalated issues for business operations and Crewmembers

  • Plan and Policy interpretation

  • Other duties as assigned

Minimum Experience and Qualifications:

  • Bachelor’s Degree in wellness/health

  • Five (5) years clinical/wellness program management experience

  • Three (3) years’ experience in leadership, team development and people management

  • Excellent verbal and written communication skills

  • Strategic Visioning

  • Ability to work collaboratively

  • Market knowledge of health and welfare trends

  • Excellent analytical, problem-solving and organizational skills

  • Ability to work independently and prioritize with thorough attention to detail

  • Collaborative approach to working with internal customers and experience managing external business partners

  • Available for occasional overnight travel (30%)

  • In possession of valid travel documents with the ability to travel in and out of the United States

  • Pass a ten (10) year background check and pre-employment drug test

  • Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:

  • Seven (7) years’ experience with onsite or near site wellness programs

Crewmember Expectations:

  • Regular attendance and punctuality

  • Potential need to work and travel flexible hours and be available to respond on short-notice

  • Well-groomed and able to maintain a professional appearance

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Present for core hours but may increase based on fluctuating workload demands

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Job ID #:34402Location:Long Island City, NY

Area of Interest:Human ResourcesLocation Code:LSC Long Island City SC: Long Island City Support Ctr ( JetBlue )

Employment Status:Full-Time Regular

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.