Tompkins Trust Company Assistant Branch Manager I in Ithaca, New York

Assistant Branch Manager I

Cornell Campus Store - Ithaca, NY

General Responsibilities:

Responsible for directly supervising the Teller Supervisor; in the absence of Branch Manager, responsible for directly supervising the branch staff, by directing and providing leadership; performing a variety of duties to meet the business banking needs of business prospects and customers; implementing strategies to achieve goals developed for the branch as part of the Community Banking Division’s annual operating plan; insuring the branch’s compliance with security, operating policies and procedures and outside regulatory requirements; ensuring timely and accurate audits are performed according to Bank policies and procedures; organizing the work, activities and human resources of the branch; directly supervising assigned personnel; communicating with appropriate management and staff personnel; performing customer service duties and providing periodic reports.

We offer a competitive compensation and benefits package with comprehensive retirement benefits, 401(k), ESOP, and profit sharing plans.

Tompkins Financial and its subsidiaries are proud to be Equal Opportunity Employers and encourage diversity in the workplace. Minority/Female/Disability/Veteran.

General Information

Location Central AvenueIthaca, NY 14853United States

Employee Type Non-Exempt

Job Category Tompkins Trust Company

Minimum Experience 3 Years

Required Degree 2 Year Degree

Manage Others Yes


Essential Duties

  • Directs and provides leadership to the branch staff as follows:

  • Provides overall office supervision in the absence of the Branch Manager.

  • Ensures the coordination of work, i.e., makes certain that the work of the Teller Line is coordinated with other positions in the branch and with other bank departments.

  • Assists the Branch Manager in creating a sales focus in the branch through contests, promotions, recognition and training.

  • Provides coaching and role-playing with staff to ensure that they have the skills and are meeting the Bank’s customer services standards.

  • Ensures that customer service is consistently maintained at a high level, that staff clearly understands service expectations and that all employees have the skills and training to provide the highest level of customer service.

  • Assists BranchManager in ensuring all employees are informed and focused through regular branch meetings that communicate: sales results, recognize star performers, product changes, operating policy and procedure changes, service quality, current bank issues and HR policies.

  • Assumes responsibility for the preparation of monthly branch audit reports, quarterly FDICIA reports and other related reports as assigned by the Branch Manager.

  • Assists Branch Manager and works with the Security Officer to recover losses; handles returned checks, collection items and closes overdrawn accounts.

  • Assumes responsibility for safeguarding all assets within the branch.

  • Works Saturday and evening schedules as required; opens and closes the branch as required.

  • Handles the drilling of safe deposit boxes and oversees dispersing with contents.

  • Handles issues related to dormant accounts and abandoned property.

  • Performs a variety of duties to meet the business and consumer sales and services function of a community banking office of which the following are illustrative:

  • Demonstrates ability to perform all account opening and platform procedures to provide support in non-cash transactions, such as new accounts, loans, etc.

  • Demonstrates ability to perform all transaction processing and teller procedures to provide support in cash transactions.

  • Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities.

  • Maintains a thorough knowledge of the features and benefits of all products and services in order to ascertain customer needs and to sell in conjunction with these needs.

  • Provides direct service to business customers with respect to deposit, loan and other miscellaneous products and services.

  • Maintains a thorough knowledge of the Bank’s operating policies and procedures which impact business banking.

  • Assists in the implementation of strategies to achieve goals assigned to the department as established in the Community Banking Division’s annual operating plan.

  • Organizes the work and activities of the branch office in order to achieve established goals; monitors the efficiency and performance of the office versus established standards.

  • Directly supervises assigned personnel as follows:

  • Assists in the selection of new personnel as appropriate.

  • Makes provisions for the proper orientation and training of new personnel.

  • Reviews employee performance throughout the introductory period and on a regularly scheduled basis thereafter.

  • Organizes, schedules, and distributes work among assigned personnel.

  • Keeps personnel informed of pertinent policies and procedures affecting the branch and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.

  • Administers personnel policies and procedures as established by company policy.

  • Communicates with the Branch Manager and appropriate staff personnel in order to integrate activities.

  • Provides timely periodic reporting to the Branch Manager and other appropriate groups or individuals as required.

  • May require Nationwide Mortgage Licensing System & Registry (NMLS) registration to assist with the consumer and residential lending process.

  • Must meet standards as outlined in Client Experience Standards Program.

  • Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the work place.

  • Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank’s compliance with all regulatory requirements; insures that branch staff adhere to the same.


  • Fills in as a Teller as required.

  • Fills in at any of the Bank’s other branch locations as required.

  • Performs tasks which are supportive in nature to the essential functions of the job, both which may be altered and re-designed depending upon the branch needs or individual circumstances.


  • Telephone/Fax/Copier/Scanner

  • PC/Computer keyboard

  • Printer/Validator

  • Calculator

  • Coin Counter/Sorter

  • Currency Counter

  • Check Imprinter

  • Check Encoder

  • Automated Teller Machine (ATM)

  • Cash Dispenser

  • Combination Lock


Education/Training: An Associate’s degree preferred specialized banking education and training.

Skill(s): Proficient reading, writing, grammar, mathematics skills; proficient interpersonal relations, communicative, sales skills; management and supervisory skills; a thorough knowledge of the features and benefits of all bank products and services, operating policies and procedures, laws and regulations; proficient PC skills; proficient hand-eye coordination; visual and auditory skills.

Experience: Minimum three (3) years’ experience in related banking or management position.

Physical Requirements

  • Requires the ability to lift 0-50 lbs on a frequent basis.

  • Movement that may be required for a prolonged period of time, includes, but is not limited to: sitting, standing, bending, leaning and reaching as is common and typical in a branch/office environment.

Additional information

Budgeted Hours Per Week 40 Hours

Notes Cornell Campus Store Office