Gold Star Plumbing, Inc. DBA Gold Star Service Director of Operations in Hicksville, New York
The ultimate Director of Operations at Gold Star Service will be responsible for, and assures delivery of, highly efficient field services while meeting or exceeding all company and industry standards. P&L responsibility for company’s field installation operations. The Director of Operations will work with Directors and Managers to develop processes, procedures and systems for a high quality service delivery. This includes service delivery by company service experts and all Subcontractors and Vendors.
Why work with an industry leader like Gold Star Service?
At Gold Star Service your talent and drive set the pace for your career. The harder and smarter you work, the better your rewards. Our management team knows the success of our business rests firmly on the shoulders of our team, so we do everything in our power to help you be the best you can be. You’ll be proud to work for Gold Star Service!
The secret to our success is our culture!
We know that work isn’t everything. True fulfillment comes from being successful at work and happy at home. That’s why we help each member of our team achieve their personal and professional goals. Your happiness is good for business.
Your role on the Gold Star Service team:
You provide operational solutions to all departments with the highest integrity. You are part of a team that exceeds systems and customer satisfaction every day. The team at Gold Star Service trusts you to build a positive relationship with everyone, internal and external customers, and act professionally in every situation. Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth.
As our Director of Operations, your responsibilities will include:
Plan, coordinate and direct the overall operations of our Hicksville, NY location.
Accountable for the KPIs of the company, to include but not limited to:
Labour Productivity and Efficiency
Service Lead Turn Rate
Inventory / Working Capital
Customer Satisfaction and Call Backs
SE Standards (appearance, process, etc.)
Others as defined by the CEO
Evaluate strengths of the service and installation departments and maintain a staffing level consistent with business activity.
Plan and coordinate all service work and installation projects.
Handle customer service complaints in a professional manner with the focus on “more than satisfied customers” in all decisions.
Support the sales department by 1) answering technical questions and recognizing applications, and 2) supporting the Lead Coordinator in maximizing the Sales Lead Program.
Coordinate to recruit, hire and train all employees (techs and supervisors).
Assist Plumbers, Installers and other Service Expert staff with major problems as necessary and ensure key processes are created/maintained ensuring department effectiveness and efficiency.
Coordinate inventory management with employees (parts and equipment).
Maintain standards for uniforms and appearance.
Responsible to execute standard Service Experts processes and ensure all employees follow best practices and policies/procedures.
Responsible for local assets assigned to the company (vehicles, computers, facility, etc.).
Responsible for payroll requirements for the company employees (timesheet submittals, approvals, etc.).
Keep a master file of technical information on all manufacturers’ equipment for reference purposes.
Develop and maintain active roles in the local community (business networking organizations, community activity involvement, etc.).
Provide leadership, direction and support to the team.
Deposit cash and checks in local accounts.
Ensure work is conducted in compliance with NYS and local regulations and in accordance with licensing requirements.
The Director of Operations must have the following skill base and knowledge
3-5 years of management experience in the Plumbing and/or Home Services Industries.
Will possess strong people management, leadership and professional skills and experience.
Exceptional written, verbal, interpersonal and organizational skills.
Training and coaching aptitude.
Exceptional problem-solving and planning abilities.
A good understanding of Microsoft software, GoogleSuite, and other relevant office software.
Demonstrate aptitude to gain knowledge of servicing and installing plumbing and HVAC equipment and accessories.
Will possess a post-secondary degree/diploma in a business or technical field.
Demonstrated significant leadership and/or management responsibilities in previous positions.
Good understanding and overall knowledge of the plumbing and/or HVAC industry an asset.
Demonstrated commitment to the delivery of customer-focused service and installations.
Ability to read blue-prints
Knowledge of best business practices, safety and installation methods
Valid NYS driver’s license and clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s)
Present a neat, clean, professional appearance at all times
Flexible availability, including weekends and some nights
Excellent time management skills
You love to challenge yourself and want to learn continuously.
Check out these fantastic benefits:
Medical/Dental/Vision and Life insurance
Amazing 401k with company match
Your birthday is a paid day off!
Paid wellness days
Holiday and vacation pay
World-class paid training
A clearly laid out path to build the life-long career you want to build
Join our team of Service Experts and realize your full potential!
*We are an Equal Opportunity Employer and all inquiries are kept confidential.
*We hire Veterans
It is important to Gold Star Service as your potential employer that you read this job posting carefully and answer all questions required to be considered as an applicant. Thank you.