Good Nature Brewing Co. Beertender/Beertendress in Hamilton, New York

Job Title: Beertender/Beertendress
Job Summary:
Beertenders(esses) facilitate visitor enjoyment by performing a variety of customer service
duties including, but not limited to, greeting and serving customers and co-workers, providing
education about our products and other products we carry, stocking bar, serving drinks, and
maintaining cleanliness and orderliness of bar facilities. Essential Job Duties and Responsibilities: Additional duties may be assigned Represent Good Nature as a brand Ambassador
Provide excellent customer service to visitors. i.e. Greet and serve visitors in a positive and
friendly way. Greet everyone who visits the Tap Room with a hello and a good bye. Treat
everyone like a regular. Interact with visitors to develop and maintain a favorable public image. Answer questions and educate guests about Good Nature Brewing, our beers and other products, the
differences between beer styles as well as the history and culture around Good Nature Brewing and craft beer in general. Educate customers on how to sample beer. (Color, Clarity, carbonation, head retention,aroma, mouthfeel/body, flavors, finish)Promote other items we offer for sale.
Promote Good Nature events and specials. Complete all paperwork involved to day to day operations inventory sheets, gift certificate sheets, keg order forms, incident reports etc. Compile daily receipts and other paperwork per GNB procedure for processing. Maintain comfort & cleanliness throughout the Tap Room, Storage Areas, cooler, office, and restrooms. Ensure the Tap Room, bar and bar area, counters, sinks, utensils, coolers, shelving and storage areas are clean and comply with established sanitation standards, personal hygiene, and health standards at all times. Report all equipment problems, bar maintenance issues, violations or substandard practices
to your supervisor immediately upon encountering a problem. Attend staff meetings, events and other functions required. Promote good public relations and handle complaints and concerns of guests. Report any issues with Cask or draft system immediately to Tap Room Manager. Assist with inventory procedures. Alert Supervisor about shortages or discrepancies. Minimize waste by ensuring all sales go through POS system properly and the Draft and Cask Systems are operating optimally at all times. Collect payment for all sales

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Veterans storngly encouraged to apply