KeyBank Part Time Teller (30 hours) - Tully in Tully, New York

Job Description:

ESSENTIAL JOB FUNCTIONS The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include: Primary Teller Functions Accept and accurately process all financial service transactions Maintain responsibility for cash drawer and follow proper balancing procedures Act as a resource to identify and resolve client servicing issues Listens for clues for Financial Wellness opportunities during client conversations, and then appropriately transitions the client(s) to a Banker Build Client Rapport Provide excellent client service to all KeyBank clients Where problem resolution is required, take thorough information from the client and get back to them in a timely manner Ensure a confident tone that reassures the client we will follow up with resolution Greet and welcome every client as they enter the branch; acknowledge by name, if known Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools Participate in client appreciation events Address client issues or concerns; engage branch management when needed to provide full solutions for clients Help create and establish a business relationship between the Banker and the client Coordinate time between Banker and client for business meetings as necessary Engage the Lead Teller and or Banker when faced with complex client account issues Answer the phone within the Branch professionally, promptly, and pleasantly Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs Risk Management Ensure compliance with security and audit procedures Adhere to all applicable Policies and Procedures Additional Responsibilities Participation in morning huddles and end of day debriefs Understand goals and objectives for the branch Review and maintain knowledge of product guides, fees and policies to stay current on offerings Provide answers and assistance for client questions/concerns, utilizing resources within the branch REQUIRED QUALIFICATIONS High School Diploma, GED or equivalent business experience Client service experience Cash handling experience Excellent communication and interpersonal skills General understanding of PC with Windows based applications and calculator Ability to work branch hours to include weekends and occasional evenings Physical Requirements: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs. COMPETENCIES Operating: Keeps on point, plans and organizes, gets work done, uses time management skills; follows work processes and focuses; manages workload; organized; exhibits an openness of new ways of doing things and an adaptable, continuous improvement mindset; understands and applies Key’s risk management philosophy in day-to-day interactions. Energy/Drive: Action oriented; drives for results; pursues work with energy and focus; drives for completion; client relationship focused; acts with honor and character. Personal/Interpersonal: Open, receptive, accountable, and approachable; keeps promises, honors, commitments, and demonstrates open, honest communication; exhibits positive behavior; has a desire to provide the client with outstanding service. People Management: Understands the value of excellent client service and demonstrates a commitment to client satisfaction for internal and external clients while balancing organizational profitability; actively listens to internal/external client feedback and delivers appropriate solutions; embraces an inclusive team and diverse perspectives to reach best outcomes; escalates issues to manager when appropriate; apply judgment within established guidelines to resolve client issues and needs. Results: Dedicated to finding solutions, resolving problems, and fulfilling client needs; takes personal responsibility to see that every client is satisfied; proactively shares knowledge to help others develop and to improve the performance of the team; consistently exceeds and/or meets goals; bottom line oriented; pushes self and others for results. Technical and Functional: Exhibits the technical and functional skills to perform the job. In addition to the competencies specific to the Teller role, all Key employees are expected to exhibit Key’s Leadership Behaviors (Accountability, Managerial Courage, Drive for Results, Lead Change, Client Focus, Effective Collaboration, Develop Self, Staff and Others, Business Acumen, Manage Vision and Purpose) as outlined in Key’s HR Online system.

ABOUT KEY:

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.

FLSA STATUS: Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employee Type:

Part-Time

Location:

Tully, NY

Experience:

Not Specified

Date Posted:

7/17/2017