Pitney Bowes Payments Operations Analyst in New York, New York

About the Opportunity

As a Payments Operations Analyst at Pitney Bowes, you thrive on efficiency and you deliver with precision. You see opportunities where others see challenges.

Build. Deploy. Bridge. Grow.

  • In this role, you’ll join our Payments Operations team in Manhattan and report to the Manager of Fraud & Risk Management. You will be responsible for:

  • Handling administrative responsibilities for various Payment Service Providers (PayPal, Cybersource, etc.), including user creation/removal, password assistance, information updates, general maintenance, etc.

  • Troubleshooting Payment Operations issues, working together with Fraud Prevention, Customer Care, Finance Operations, and our 3rd party PSPs and processors

  • Monitoring PayPal account emails, and handling issues or distributing accordingly as inquiries come in

  • Monitoring and updating open tickets for System Support while orchestrating communication between parties as necessary

  • Serving as contact point for all operational Alternative Payment Method inquiries

  • Monitoring error reports to ensure proper handling of failed debits and credits, working closely with Customer Care and Finance Operations to ensure proper notation and bookkeeping


  • 2 years experience in Payments, Fraud Prevention, Finance Operations, or Customer Service in an E-Commerce environment

  • Microsoft Office Suite experience

  • Ability to maneuver quickly between multiple programs and windows to resolve issues on a PC

The Team

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Job: Finance

Title: Payments Operations Analyst

Location: NY-New York

Requisition ID: 166904