Hospital for Special Surgery Patient Access Specialist - Medicine in New York, New York

A highly-visible role responsible for assisting physician practices with administrative aspects of patient care. The Patient Access Specialist is an expert in customer service and ensuring patient needs are met at the end of the visit. Specific responsibilities include:

  • Providing patients with documentation and printed materials related to their visit and treatment plan;

  • Prioritizing patient flow including directing patients to other locations within the hospital or facilitating transportation services for patients if needed;

  • Referring patients to hospital services as needed (ie financial navigation);

  • Collecting copays/payments and depositing all collections with hospital cashiers;

  • Verifying insurance and obtaining benefit information;

  • Scheduling appointments;

  • Facilitating scheduling and authorizations for urgent patient needs in conjunction with Practice Coordinators;

  • Addressing any patient concerns that remain after the end of the visit;

  • Providing back-up support to other staff as needed;

  • Providing exceptional customer service to all patients, visitors and customers;

  • Additional administrative responsibilities as directed by the physician, the supervisor or department leadership.

Competencies/skills:

  • Superior oral communication skills

  • Exceptional customer service skills

  • Consistently displays professional appearance;

  • Consistently displays a positive attitude and friendly demeanor

  • Ability to escalate issues appropriately

  • Ability to effectively and accurately follow directions or instructions

  • Ability to work collaboratively as part of a team; offers to help coworkers when needed

  • Detail-oriented

  • Experience with Epic preferred; strong computer skills required

  • Knowledge of healthcare and health insurance, preferred

  • Familiarity with medical terminology, preferred

  • Associate‚Äôs degree required.

ID: 2017-9140

Hours per Week: 35

Shift: Days

External Company Name: Hospital for Special Surgery

External Company URL: www.hss.edu