Google Manager, Customer Solutions Engineering, Google Technical Services Professional Services Team in New York, New York

Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; San Francisco, CA, USA; New York, NY, USA

Google Technical Services: Professional Services (gPS) is a team of solution-oriented trusted advisors supporting millions of users worldwide. Our consultative services take our deep technical and product expertise and combine it with our powerful understanding of our customer’s needs and goals to solve their biggest business challenges allowing them to grow and get the most out of Google solutions.

We support all of Google businesses with advertisers, partners, publishers and users. We do so by providing technical services, tools and operations throughout the lifecycle, from the technical aspects of sales to troubleshooting.

The Professional Services Team is our group focused on advertising, which lives by the mission: "make it easy to run ads with Google." We offer both high-touch technical services to large advertisers and scaled services to advertisers of all sizes. Our high-touch services include technical pre-sales, design of customized solutions, implementation of complex ads products, trafficking media products, and troubleshooting.

Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.

Responsibilities
  • Manage the relationship between Professional Services and Sales Leadership, co-owning a book of business and identifying opportunities to drive business growth with technical services and solutions.
  • Manage Customer Solutions Engineers and Performance, Brand, and Platform Consultants who will work alongside sales, in direct relationship with major advertisers.
  • Take a leadership role in all customer relationship impacting escalation situations, ensuring that critical advertiser needs are met in a time-sensitive fashion.
  • Understand and advocate comprehensively for initiatives across Google Technical Services Ads from Specialists teams to Global Support to Product Operations.
  • Develop plans, design and refine services to support client needs, using quantitative analysis, industry research and advertiser feedback.
Qualifications

Minimum qualifications:

  • 12 years of experience as a manager or individual contributor running technical engagements with clients (e.g. consulting, project management, sales, implementation, technical sales).
  • 5 years of experience as a people manager.

Preferred qualifications:

  • MBA or MS degree in Computer Science or Engineering.
  • 10 years of experience as a people manager.
  • Experience managing geographically distributed teams with diverse backgrounds (e.g. technology, operations, customer facing) to execute on a shared vision.
  • Experience working in a cross-functional environment across multiple countries.
  • Familiarity with the ad serving industry and Internet technologies.
  • Ability to translate complex technical concepts to non-technical and executive audiences.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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