Kelly Services IT Analyst - Midtown, NY in New York, New York

Role: End User Support

Location: Midtown Manhattan, NY (Zip code: 10022)

Dress Code: Business Casual

Supporting: 20 people in the office

Hours: M-F 8 AM to 5 PM

On-call: Zero to minimal

Duties: This person will be the go to person for all things IT at the client site with back up support from Houston team for escalation issues. Primary role is to provide end user support to include desk-side, phone, email, etc.

Culture Fit: Patient, Clear Communicator, can train users if necessary, resilient, be able to support urgent VP’s and their direct personalities…some hand holding too.

3 Key Requirements

Helpdesk/Desktop support Network connectivity Junior level server experience

The Consultant working on the Managed Services team would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.


Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills The ability to mentor and guide peers and assist teammates when skill set requires Entry of timesheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.


Basic to intermediate knowledge and experience with Windows 2000/XP/Vista/7/8 Basic knowledge and experience with Windows Server 2000/2003/2008/2008R2/2012 Basic knowledge and experience with Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, etc.) Basic knowledge of Microsoft Active Directory Basic knowledge of Group Policy Objects Basic knowledge of Microsoft Exchange 2003/2007/2010/2013 including mailbox moves, troubleshooting of common day-to-day issues, end-user configuration of ActiveSync and Outlook Anywhere Basic knowledge of Microsoft Lync 2010/2013 technologies including basic troubleshooting of IM and presence, desktop sharing and mobile client connectivity Basic knowledge of various Citrix Technologies including troubleshooting of all or some of these technologies: XenServer, XenApp, XenDesktop Basic knowledge and experience with various VMware technologies including (but not limited to) troubleshooting of all of some of these technologies: vCenter Server, ESXi Basic knowledge and experience of data backup strategies including those based on physical and virtual server, workstation, laptop and tablet protections Basic knowledge of systems updates including mass security patch management Basic knowledge and experience with monitoring and assessment of system utilization and application performance Basic to intermediate knowledge and understanding of all layers of the OSI model Basic knowledge of core network infrastructure and various networking concepts including but not limited to DNS, DHCP, WINS, VLAN assignments, etc. Basic knowledge and experience with end-point protection technologies including local and hypervisor-based antivirus and antimalware real-time scanning/li> Basic knowledge of various enterprise rack mount and blade server hardware such as but not limited to Dell PowerEdge, HP ProLiant and Cisco UCS platforms Basic knowledge of automation including scripting, scheduled tasks, work flow design, mass deployment of software, etc. Basic knowledge of Linux based operating systems such as RedHat, Ubuntu, Fedora, Gentoo and SUSE Basic knowledge of regulatory and compliance policies such as PCI, HIPPA, HITECH Act, Sarbanes-Oxley, etc. Basic knowledge of data loss prevention


Bachelor’s Degree a plus

Microsoft Certifications MTA or MCSA strongly desired CompTIA A+ and/or Cloud+ certification strongly desired VMware VCA desired

Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.


Kelly Services®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Category: IT/Software Development