Healthfirst Field Member Services Rep-Queens-Hindi/Bengali/Urdu/Punjabi in New York, New York

Overview:

Healthfirst is a provider-sponsored health insurance company that serves more than 1.2 million members in downstate New York. With more than 4,000 employees, a network of nearly 30,000 providers, and revenues in excess of $8.6 billion, Healthfirst is one of the largest health plans in the New York City area.

Our members are our North Star, and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it. Healthfirst’s commitment to quality and member satisfaction has helped us earn top ratings for HMO health plans in New York City. We know that employees shape our company and connect us to our communities, and we look to recruit and retain intelligent, driven leaders who are passionate about healthcare and embody our five culture drivers:

  • Dream Big, Plan Wisely

  • Break Down the Walls

  • Think Critically, Speak Up, Deliver with Pride

  • Inspire Through Trust, Lead By Example

  • Be Unstoppable

Position Summary:

The Field Member Services Representative acts as a liaison between Healthfirst and its customers. The individual is responsible for assisting customers with issues and inquiries they may have about their insurance, applications and or claims not paid. The Field Member Service Representative is also responsible for receiving and addressing member inquiries, resolution of customer complaints, client education, retention of membership and dis-enrollments.

Responsibilities:

Duties & Responsibilities:

  • Interacts with customers to provide information in response to inquiries about products and services.

  • Identify, research, and resolve customer issues using appropriate methods and tools.

  • Effectively manage face to face encounters.

  • Handle and resolve customer complaints.

  • Ability to navigate through information systems to analyze the caller’s situation.

  • Serves as a liaison between the customer and various departments.

  • Other duties as assigned by the management team.

  • Work flexible schedules, nights, weekends, holidays, and/or overtime with limited notice.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Maintaining daily encounters of members on reports and database.

Qualifications:

Minimum Qualifications :

  • High School Diploma or GED equivalent from an accredited institution.

  • Must be fully bilingual in Hindi/Bengali/Urdu/Punjabi.

  • Willing to travel to Queens (South Richmond Hill).

  • Work experience in a face to face or call center environment.

  • Strong phone contact handling skills and active listening.

Preferred Qualifications :

  • Associates Degree from an accredited institution.

Requisition ID 2017-15340

Job Locations US-NY-New York

Department Name Member Services

Equal Opp Statement -

Healthfirst is an Equal Opportunity Employer and does not discriminated against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veterans, disability status or any other characteristic protected by law.

Reasonable accommodation statement -

If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 1-800-401-6000. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.