Northwell Health Client Service Representative in New Hyde Park, New York

Req Number 001H2Z

Job Category General Clerical/Secretarial

Job Description

Provides customer service through the delivery of information to clinicians, hospitals, other clients and staff of Core Laboratories. Provides telephone coverage, both inbound and outbound, with the ability to convey information and answer questions involving relatively complex laboratory issues. Accesses and enters information into the Laboratory computer systems.

Responsibilities Include:

  • Conforms to departmental productivity standards for each function performed by the Client Services department.

  • Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of First Call Resolution.

  • Provides verbal, printed, and faxed results requested by clients via telephone.

  • Calls critical, cancelled, and STAT results to clients. Notifies clients of problem specimens in a timely manner.

  • Understands how to accurately access and enter information into the Laboratory computer systems.

  • Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc.

  • Coordinates and acts as liaison between clients and Core Laboratories staff.

  • Demonstrates awareness of and compliance with HIPPA regulations.

  • Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines. Works collaboratively and is respectful of others.

  • Remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems.

  • Performs related duties, as required.

Qualifications

  • High School Diploma or equivalent, required.

  • Prior clinical laboratory client service experience, preferred.

  • Above average verbal communication skills.

  • Computer literate with basic typing skills.

  • Ability to read protocols and comprehend directions.

  • Ability to maintain a high degree of confidentiality.