The New York Public Library Library Technical Assistant III in Manhattan, New York
The General Research Division serves as the central research hub in the Stephen A. Schwarzman Building. The division welcomes hundreds of visitors each day, including scholars, writers, graduate and undergraduate students, general readers, tourists, and those who might simply be looking for the answer to a nagging question. The division supports the Access and Creating strategic priorities in ensuring that our researchers have access to our humanities collections in the library’s many reading rooms.
The LTA3 position in the General Research Division (GRD) provides excellent public service at the service desks for GRD and the General Periodicals Division. The position plays an important role in supporting the technical activities for GRD. This staff member also plays a role in assisting visitors to the Stephen A. Schwarzman Building.
Under the supervision of the GRD Operations Manager, the LTA III:
Provides excellent public service at the service desks for the General Periodicals Division and General Research Division
Supports technical activities in the General Research Division (such as checking in items, creating patron records, shelf-checks)
Assists users with reserving and using public PC workstations and laptops using Envisionware
Occasionally assists users with locating reference materials listed in the Catalog
Processes new library cards and responds to inquiries about library card registration and policies
Provides directional assistance to visitors
Coordinates and assists with programs and classes for patrons with a variety of skills and interests
Performs community outreach to promote and increase public participation and use of library services
Performs related duties, including special projects, as required
Accountability and Professionalism – Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions.
Customer Service – Commits to meeting the expectations of internal and external customers.Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers.
Collaboration and Teamwork – Supports a positive team environment in which members participate, respect and cooperate with each other to receive desired results.
Job-Specific Knowledge and Skills - Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work.
Successful completion of two years of college and successfully demonstrated experience processing library materials, or an equivalent combination of education and experience.
Successfully demonstrated public service experience and good customer service skills
Successfully demonstrated ability to process a large quantity of work while maintaining a high degree of accuracy.
Reliability and flexibility, as well as an ability to work well independently
Must be willing to perform light physical labor
Supervisory experience preferred.
Office setting and library reference desk
Department: GRD SASB General Research Division
External Company Name: New York Public Library
External Company URL: www.nypl.org