Northwell Health Telephone Operator (MN) - PER DIEM in Manhasset, New York

Req Number 001DX2

Job Category General Clerical/Secretarial

Job Description

As a Telephone Operator you will operate the telephone console, performs communication activities and responsible for various duties and perform various routine clerical duties.

Responsibilities Include:

  • Operates telephone console.

  • Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.

  • Places various outside calls for authorized Personnel according to policy.

  • Performs various communications and/or emergency activities.

  • Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.

  • Answers general caller-questions, according to policy.

  • Calls the floors to exchange information regarding patient room changes, etc.

  • Answers the TTY (phone for the deaf) in a prompt manner.

  • Logs difficult/questionable calls and alerts appropriate management.

  • Performs routine clerical duties including, but not limited to …

  • Maintaining various records, files, and cards for adjustments to charges, admissions and other information.

  • Calls appropriate office when one of the alarms in the office sounds.

  • Disseminates patient contact information

  • Gives out telephone numbers and room numbers as required.

  • Expedites calls.

  • Uses MED-HELP to access patients.

Qualifications

  • High School Diploma or equivalent, required.

  • Ability to communicate in English, learn the console and related duties.