Citi Head of Global Open Banking & Developer Community in Long Island City, New York

  • Primary Location: United States,New York,Long Island City

  • Education: Bachelor's Degree

  • Job Function: Marketing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 17065851


What We’re About:

Citi FinTech is a new unit entrusted with a once-in-a-generation mission: to carry Citi, the world's leading global bank, into the future of banking. It is small, visionary, nimble, obsessively focused on its mission, eager for a fight, and in a big hurry to execute; because it is born to Citi, it is also deeply aware that it carries the torch for a 200-year legacy of enabling progress for our clients, under one of the world's top financial-services brands.

One of the pillars of Citi FinTech is to re-establish Citi’s rightful place in an ecosystem that is being redefined daily by traditional incumbents and unexpected disruptors. Through a variety of distribution partnerships, a developer community, and select software enablers this role will be responsible for building the platform on which these partnerships will interact with Citi and a slate of strategic partnerships that will define our future of becoming an Open Bank.This critical role will lead the way forward in how Citi’s interacts with the external world, will be a culture carrier, and will be responsible for developing, scaling and elevating our Enterprise Open Banking to harness and maximize our capabilities to drive forward our innovation agenda towards new vectors of growth.

Successful Candidates Are:

  • Collaborative – strong partnering skills with others including fellow team members, peers, key stake holders; builds relationships & connects ideas across silos including, high-grade diplomatic skills to effectively negotiate for harmony

  • Curious – willing to take calculated risks, challenges traditional approaches, inquisitive with a penchant for seeking new experiences, knowledge; asks questions; demonstrates an appetite to learn new things

  • Adaptable – remains calm and optimistic under pressure and adapts well to unexpected situations; comfortable dealing with ambiguity and uncertainty; solicits & embraces feedback from others to make changes to improve impact and effectiveness

  • Courageous/Bold – not afraid to make quick decisions with limited info, decisive; sets direction and priorities without fear; has the guts to make difficult business and people decisions; takes initiative and publicly tests limits; is not afraid to fail or go against popular opinion; acts with a real sense of urgency to move others to action; sets a high bar

  • Determined – achievement oriented; optimistic about what can be; persistent, can persevere, resilient to setbacks; seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging goals; a strong bias for action

  • Authentic leaders and open, genuine communicators able to create an environment of excitement and positive motivation that leads to an emotional connection with the team, not just the task

  • Well equipped to interface at any level of the organization and to role model a progressive leadership agenda while playing a hands on role in shaping a future compatible culture.

General Leadership Responsibilities:

  • Build the model: Build and Enterprise cross-functional interaction model between Citi FinTech, Global digital teams as well as CIO and CTO functions. Devise frameworks/processes/plans to drive the strategy and execution across the Open Banking three core initiatives; Developer Hub, API Development, Business Acceleration

  • Set the direction: Define the incubation program vision and strategy, and work with members of cross-functional teams to execute on that vision. Work closely with stakeholders to understand their needs and priorities in the program as well as to further education and support for the ambitious program.

  • Measure Success: Set a clear definition of success that meets the strategic goals of the business. Set up metrics and goals to ensure progress, and ensure the team delivers on those goals

  • Constantly Improve: Assess cross-project impacts, constantly looking for areas of opportunity and efficiency, and take steps to resolve issues, particularly those standing in the way of progress, escalating when appropriate

  • Evangelize: Serve as an accelerator for change, and evangelist of innovation and new ways of thinking and doing

  • Define new revenue streams in partnerships Executive Sponsors and CFO

Specific Leadership Responsibilities:

  • Drive the Global Enterprise Open Banking business vision based on customer needs, stand-up global team, and operationalizing the back-office and business operations of a new line of business, Citi global developer hub. •Lead a global strategy around key strategic partnerships in select verticals, which will inform and define the open banking roadmap; including acting product lead for strategic white label offerings.•Attract and support developers and partners with a customized, secure online API Portal. Quickly onboard partners and establish active social channels with them for communicating with the community, understanding feedback and prioritizing needs. Help developers find the right API, make API provisioning and key management a snap and walk developers through a simple process with easy to understand approvals for getting access to APIs.•Develop new business models and pursue new vectors of growth through co-creation of new economics with Chief Financial Officer, External Partners, and Internal Regional Leaders.•The “product” will be single common portal that can be easily branded and maintained to that App developers can easily find, consume, and get support for the APIs that are seeking. Partner with the engineering team, define develop and deliver compelling content, tools, and how-to guides. •Establish listening channels to gather feedback across a broad range of developer and partnership communities, to drive awareness, acquisition, and adoption of our Open Banking products and services.•Create customized packages and tailored plans for partners and developers to consume your APIs, license them accordingly, and maximize revenue based on usage. Create different service-levels (i.e. Platinum, Silver, Bronze) and guide partners gradually through the levels. •Strive for realizing an aggressive ambition for operational effectiveness through the reduction of effort involved in publishing and authoring API development and documents within clear governance boundaries. Support multiple countries with multi-language support and a test console / environment for developers to test the APIs..Lead the advancement in a progressive governance stance redefining processes in partnership with control partners, with adherence to internal technology agenda, and external regulatory policies. Active spokes person, leading the efforts to ensure our presence at conferences and other events to engage with the community. Besides the efforts of the Developer Relations on the ground, you will shape and execute a broader awareness program that could include hosting meet-ups, workshops, webinars/office hours and other standalone online initiatives, both organized by our team but also eventually, by our external community.Enable a community with discussions, tickets, alerts, reviews and ratings on and off Citi properties that will drive awareness, acquisition, and adoption of Citi APIs. Implement new incident management and response tactics in support of a dynamic 24X7 community; inclusive of operating and business performance metrics.



  • Strong engineering background with experience building global platforms at scale

  • CSI Degree required; MBA or other relevant advanced degree preferred

  • Experience leading multi-discipline, highly matrix global teams across product, technology, design and operations

  • Minimum 20 years experience in senior management roles, ideally gained in a high-growth organization, providing financial transactions and services

  • Experience working in a fast-paced, dynamic environment in a context of profound cultural and industry change

  • Proven stakeholder management effectiveness

  • Proven ability to thrive in an entrepreneurial environment as a culture carrier and change agent

  • Previous management experience in a role that required that collaboration, influencing and trust building among peers and executives to meet corporate objectives

  • Proven ability to operate simultaneously as an effective tactical as well as strategic thinker; willingness to roll up sleeves to deliver against the objectives

  • Experience with strategy development, program management & operational excellence

  • Knowledge of financial controls and a broad understanding of business drivers and strategies

  • Demonstrated passion for digital products/emerging technology and how they will impact the consumer experience

  • Experience building a business from scratch, preferred