UPMC Emergency Department Patient Information Coordinator in Jamestown, New York


Job Summary:

Come join our team as an Emergency Department Patient Information Coordinator at UPMC Chautauqua WCA! You can make a difference each time you come to work in the life of another, by providing outstanding customer service as a first point of contact for our incoming patients.We are hiring part-time Emergency Department Patient Information Coordinator’s that will work 3PM to 2AM on various days, which include weekends and holidays.

As an Emergency Department Patient Information Coordinator, you will feel the exhilaration that comes from experiencing a wide variety of patient need that comes through our Emergency Department. You will play a critical role in our patient’s UPMC experience by performing with accuracy, patient registration, updating demographic information, insurance verification, obtaining consent form signatures, and collecting co-payments among other duties, all alongside clinical staff.

So if you are a current healthcare professional, who is enthusiastic about assisting patients, and looking for not just a job, but a growing career, this is the opportunity you are looking for! Apply online today!


  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.

  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.

  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.

  • Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.

  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.

  • Facilitator of financial gatekeeping with clinical partners.

  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.

  • Obtains or updates necessary demographic and insurance related information.

  • Proper patient identification to start clinical record.

  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.

  • Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.

  • Works independently to perform a timely patient interview and registration for services at the bed side.


  • Completion of High School graduate or equivalent.

  • Two years experience in a healthcare or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Position.

  • Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.

  • Experience with personal computer based applications, other various office equipment and proficient typing skills.

  • Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision.

  • Able to work well under pressure.

Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities