Capital One Full - Time Teller - South Nassau - Far Rockaway in Far Rockaway, New York
SW Qns/NE Brk-FarRockawayBr770 (22770), United States of America, Far Rockaway, New York
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Full - Time Teller - South Nassau - Far Rockaway
Are you passionate about providing excellent customer service? Does the idea of working in a fast paced, team oriented environment excite you? Are you looking for a career opportunity at one of the top 10 largest banks in the US? Then we want to talk to you! We are looking for energetic, enthusiastic people to be the face of Capital One to our retail branch customers.
As a Teller at Capital One, you will play a vital role in our customer's banking experience. You will champion our Service Excellence culture, assisting customers with products and service education, and directing customers to Relationship Bankers as appropriate. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
Live the company values of Excellence and Do the Right Thing
Act as a Customer Advocate
Contribute to a customer-centric culture, continuous improvement, innovation and change
Actively contribute to team’s success
Take an active role in educating customers on other banking channels as well as other products and services
Express a genuine greeting to every customer in the lobby, drive through and on the phone; demonstrate warmth, friendliness and give your undivided attention to the customer in every interaction
Processes quick and flawless transactions within established policy and procedures to ensure operational excellence
Consistently display mastery of teller transaction and balancing duties
Consistently demonstrate Service Excellence behaviors in customer interactions and in customer survey feedback
To help customers achieve their financial goals, direct customers to Relationship Bankers or other lines of business, as appropriate
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
Able to travel between branches in assigned local area
High School Diploma, GED, equivalent certification, or military experience
At least 6 months of Customer Service experience
6+ months experience in a customer-facing role
1+ year Customer Service experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.