About MINDBODY, Inc.
MINDBODY is a fun software as a service (SaaS) company based in beautiful San
Luis Obispo, California. The MINDBODY system is trusted by tens of thousands
of businesses across six continents, as well as the millions of users who
access their services every day. And the word is spreading. We’ve made the Inc
500/5000 list every year since 2008, were listed as one of Outside Magazine’s
50 Best Places to Work in 2010, and were honored with a stop on Subaru’s 2012
Work Play Love” Tour celebrating companies that promote a healthy work-life
balance.

Perks
At MINDBODY, we live by our Core Values—and among them is the belief that
health and wellness are central to a happier life. That’s why we provide every
full time employee with a generous benefits package, including 20 vacation
days per year and $50 monthly wellness vouchers to redeem for gym memberships,
yoga classes, massages, etc. We also host onsite wellness classes and massages
during the work day.

The Technical Support Specialist position includes all levels of certifications. The Technical Support Specialist position provides technical assistance and training to clients by performing the following duties. 

Essential Duties and Responsibilities:
This is a representative list of the general duties the position may be asked
to perform and is not intended to be all-inclusive.

• Provide quality service to clients as required to meet client expectations and needs and as communicated by the company.


• Follow internal Knowledge Centered Support processes to accurately answer client questions and to maintain knowledge bases.


• Resolve client problems related to services or the software product via: phone, chat, email, and web forums.


• Whenever possible, resolve issues on the first contact. If issues cannot be resolved on the first contact, ensure that follow through is completed according an agreed upon day and time.


• Educate clients on product features or additional services to meet their needs. 

Qualifications

• To give each individual the necessary skills to accomplish this job successfully, MINDBODY will provide training within Reception and Technical Support departments.


• Each individual will be tested on and must pass requirements for each of the above duties at a satisfactory level.


• In addition to training and testing, each individual must meet the following requirements prior to employment in Technical Support. 

Education and/or Experience:

• High School Degree.


• 3-6 months of related customer service experience; or equivalent combination of education and experience.