nfrastructure Lead Configuration Technician in Clifton Park, New York

Job Description

Let’s Work Together

Lead Configuration Technician

This position is based in Clifton Park, NY

LIFE at nfrastructure At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology’s best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world’s most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.’s Build 100 List of Sustained-Growth Companies, Inc.’s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.

The role: Lead Configuration Technician

The Configuration Technician is responsible for implementing, configuring, imaging and repairing computer equipment and related peripherals.

Responsibilities:

  • Lead other Configuration Technicians during installation and maintenance

  • Liaise between the project management team and the configuration group to develop and support best practices to ensure that internal and external customer needs are being meet and exceeded

  • Work with Project Management team as Subject Matter Expert to develop project requirements, timeframes, and outcomes. Train Configuration Technicians on project requirements and monitor project for completion

  • Assign Service Desk tickets as received from queue

  • Evaluate existing operations to recommend and implement improvements affecting productivity

  • Maintain an open line of communication with management and vendors

  • Configuration of computer equipment and related peripherals

  • Perform installations and software configurations via Norton Ghost and other imaging applications

  • Image computer equipment for internal and external customer and related peripherals

  • Perform PC and laptop hardware repair

  • Ensure the accuracy for inventory management, including opening and repackaging computers and their related peripherals.

  • Train and mentor all Configuration Technicians

  • Assist Supply Chain Manager in designing and documenting configuration departmental procedures.

  • Alert Supply Chain Manager to any irregularities or damages in the product inventory

  • Other duties as assigned Requirements:

EDUCATION:

  • Associate’s degree and a minimum of 4 years of related computer systems installation, maintenance and support experience as a team lead

CERTIFICATIONS:

  • Microsoft Certified Solutions Associate (MCSA)

  • Cisco Certified Network Associate (CCNA)

  • Apple Certified Support Professional (ACSP)

  • Comp TIA A+

EXPERIENCE:

  • Experience working effectively as a team member

  • Experience with DOS, OS/2 and the Windows environment

  • Experience with Norton Ghost

  • Experience with TCP/IP and Networking

  • Troubleshooting proficiency

  • Experience with Windows 7, Windows 10, and Mac OS

  • Experience with warrantee claims

  • Demonstrated attention to detail and ability to follow documented procedures

  • Ability to lift 50 lbs.

  • Excellent written and oral communication skills

  • Ability to display a positive attitude and approach; professional appearance

  • Supervisory experience a plus

About nfrastructure: nfrastructure partners with the world’s most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary “nterprise” software platform delivers a highly differentiated value proposition for our customers and partners. More information about nfrastructure can be found at www.nfrastructure.com Apply for this job or another online today at https://nfrastructure.com/careers/latest-jobs.html nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.

Job#: 458319

Positions: 1

Posted: 09/18/2017

Location: Clifton Park, NY

Department: Operations - Integration Center