Visiting Nurse Service of New York Care Mgmt Support Coord - Bilingual Spanish required in Brooklyn, New York
Visiting Nurse Service of New York (VNSNY) is the nation s largest not-for-profit community-based health system. VNSNY provides a comprehensive array of home- and community-based programs, including health plans, tailored to the needs of high-risk, vulnerable New Yorkers, improving their quality of life. Each day, more than 18,000 VNSNY employees including nurses, rehabilitation therapists, social workers, dieticians, other allied professionals, and paraprofessionals deliver compassionate care, unparalleled medical expertise, and 24/7 solutions and resources to more than 35,000 patients, helping them to live the best lives possible.
RESPONSIBILITIES AND QUALIFICATIONS:
Provides support to the Care Coordinators and other staff in the resolution of member related issues. Communicates with members and their families regarding information about MLTC services. Provides summary reports, analysis and support for care coordination related activities. Participates in non-clinical customer service for members enrolled in the VNSNY CHOICE MLTC plan in collaboration with Care Coordination department and other healthcare professionals. Works under general supervision.
Licensure: Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.
Education: Bachelor&rsquot;s Degree in Business or other related discipline or equivalent work experience required.
Experience: Minimum of two years experience in telephonic customer service required. Experience in a health care organization preferred. Proficiency in MS Word, Excel, and data systems required. General office experience including billing, accounts receivables and/or bookkeeping preferred. Bilingual skills may be required, as determined by regional/operational needs.
VNSNY is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights, then please visit:
Employer's Job# 5354980
Please visit job URL for more information about this opening and to view EOE statement.